This guarantee is limited to supplying replacement sod only. No labor charges, pesticide treatments, delivery, or other costs are covered.
How to Make a Claim:
When brown areas begin to appear call your original retailer for advice. If he is unable to help you, call our customer service representative at 805-488-3585. We will go through a series of diagnostic questions by phone (we cannot make service calls) to identify the cause of sod failure and offer a recommendation for correcting the problem. This may include changing your irrigation schedule, applying a fungicide, adding a sprinkler, etc. You will be required to implement the recommendation and allow at least two weeks to verify its success before replacement sod can be arranged.
Once the problem has been solved call our customer service representative to schedule the replacement sod. We will arrange a date to add your replacement sod at no charge to the regular deliveries going to your retailer. |